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Privacy Policy

Information we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

The way we collect information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Reasons for collecting information

We collect such Non-personal and Personal Information for the following purposes:

 

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Use of your shared personal information

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to show our information to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Communication with our visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Use of cookies and tracking tools

The cookies used on our site are in the following list

  1. XSRF-TOKEN - Used for security reasons - During session - Essential

  2. hs - Used for security reasons - During session - Essential

  3. svSession - Used in connection with user login - For 2 years - Essential

  4. SSR-caching - Used to indicate the system from which the site was rendered - During 1 minute - Essential

  5. _wixCIDX - Used for system monitoring/debugging - For 3 months - Essential

  6. _wix_browser_sess - Used for system monitoring/debugging - During session - Essential

  7. consent-policy - Used for cookie banner parameters - For 12 months - Essential

  8. smSession - Used to identify logged in site members - During session - Essential

  9. TS* - Used for security and anti-fraud reasons - During session - Essential

  10. bSession - Used for system effectiveness measurement - For 30 minutes - Essential

  11. fedops.logger.sessionId - Used for stability/effectiveness measurement - For 12 months - Essential

  12. wixLanguage - Used on multilingual websites to save user language preference - 12 months12 months - Functional

We also use Google Analytics service and YouTube attachments, therefore, there may be extra cookies to track activity within our website from Google services. Remember that you can always delete the cookies saved in your browser or navigate in private browsing to not save any.

Withdraw consent

If you don’t want us to process your data anymore, please contact us at info@chemin-nouveau.org.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@chemin-nouveau.org

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